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Customer Stories · ARGOS Identity, Suyeon Yang

Build a Live Platform Connecting Only Real Streamers and Users with ARGOS KYC Solutions!

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User Authentication Improvement for Live Streaming Services: The Zuschauer.io Case Study

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The Biggest Challenge for Live Streaming Platforms: ‘Fake Accounts and Malicious Activity’

In the market for real-time broadcasting services like Twitch or TikTok, the most important values are ‘Trust and a Fair Environment.’ However, many platforms struggle with the following issues:
  • Platform Trust Erosion: Automated bots or fake accounts are created to manipulate view counts or leave malicious comments, leading to repeated negative behavior.
  • User Protection Issues: The same individual creates multiple accounts to engage in abusive activities, or even stalk streamers.
  • Legal Risk: Failure to accurately verify user age, leading to minors (under 18) accessing restricted content, directly poses legal risks.
These issues lead to service churn and are critical factors undermining the trust in live platforms. Therefore, user authentication and security are becoming core competitive strengths for platforms.

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Germany’s Zuschauer Solves Complex Problems with ARGOS

Zuschauer homepage Zuschauer homepage The German platform we are introducing today, Zuschauer offers real-time broadcasting and user communication services, which also includes dating services. Zuschauer adopted ARGOS’s Face ID-based authentication solution to build the aforementioned ‘system that only involves real users.’ The platform offers services similar to dating apps, Twitch, and TikTok, featuring live broadcasting and user interaction. Some users created multiple accounts to manipulate views, leave malicious comments, or even stalk streamers. Consequently, Zuschauer implemented ARGOS’s Face ID-based authentication solution to establish a “system where only real users participate.” Zuschauer faced three major challenges: First, a decline in platform trust due to the creation of automated bots and fake accounts. Second, the inability to accurately determine user age, failing to restrict access for minors under 18. Third, the problem of duplicate accounts, where the same person operated multiple accounts. ARGOS provides a system that resolves these complex issues through a single, integrated authentication process. Zuschauer plans to pursue global expansion, strengthening age restrictions, user authentication, and content access controls tailored to regional regulations in collaboration with ARGOS. Especially in the European market, where the establishment of an authentication system compliant with GDPR (General Data Protection Regulation) is mandatory, ARGOS’s system already meets international security certifications (ISO/IEC 27001) and privacy standards, ensuring stable operation. This is also a strength that can be applied to dating apps considering future global expansion!

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Key Challenges Zuschauer Faced Before Adopting ARGOS

  • Fake Account Issues: Erosion of platform trust due to the creation of bots or fake accounts.
  • Minor Access Issues: Failure to accurately verify user age, restricting access for users under 18.
  • Duplicate Account Issues: The same individual creating and operating multiple accounts for abuse.

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Why ARGOS Was Chosen: High Accuracy, Rapid Integration, Immediate Impact

Zuschauer chose ARGOS for its superior technology and operational convenience. ARGOS provides the following core technologies in a single process Crucially, the ARGOS API is structured for integration in as little as one day, allowing for rapid implementation without complex development and delivering immediate impact to the service. Additionally, ARGOS’s Face Based Age Verification is a digital authentication technology that verifies a user’s identity and age based on their face. This feature allows users to take a selfie with their camera, which is then analyzed to extract their age. This process completes within seconds, allowing users to start authentication simply without a complicated input process.

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Face-Based Age Verification: A ‘Trust Turning Point,’ Not a ‘Barrier to Entry’

Some services worry that face authentication may burden users and increase churn in the early stages. However, ARGOS can flexibly structure the authentication process to fit the service flow.
  • Optimized Authentication UX: Instead of requiring it strictly at the initial login, authentication can be requested only at ‘key moments requiring trust,’ such as when a user joins a live stream or makes a donation to a streamer.
This ‘Authentication UX that activates when needed’ is perceived by users not as a forced procedure but as a ‘natural step toward participating in a safe and trustworthy platform.’ This approach reduces the initial Bounce Rate while maximizing platform trust.

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ARGOS Dashboard Strength: At-a-Glance Authentication Management and Operational Efficiency

ARGOS provides a Dedicated Dashboard (Admin Dashboard) that allows the operations team to directly manage authentication policies.
  • Real-Time Monitoring: Real-time checking of user authentication status for immediate response.
  • Policy Automation: Setting automatic approval/rejection rules based on policy to increase operational efficiency.
  • Key Metrics Provision: Providing essential statistics reports like authentication success rates and duplicate account occurrence rates.
As a result, the ARGOS system functions as an End-to-End Integrated Authentication Infrastructure that simultaneously enhances User Experience (UX) and Operational Efficiency (Operations), helping the live broadcasting platform grow into an ‘safe and fair communication space.’ Start now with ARGOS to help your live streaming service grow into a “platform for real communication without fakes.” Click ‘Contact Sales’ below!